Privacy Policy
Last updated: January 2026
GetBuilder Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform.
1. Information We Collect
Account Information:
- Name, email address, phone number
- Date of birth (for verification purposes)
- Home address (for homeowners)
- Business address and details (for tradespeople)
Verification Information:
- Identity documents for KYC verification
- Insurance certificates and trade qualifications
- Business registration documents
Usage Information:
- Job postings and quote history
- Messages between users
- Reviews and ratings
- Device information and IP addresses
2. How We Use Your Information
We use your information to:
- Provide and improve our platform services
- Verify user identities and maintain platform safety
- Connect homeowners with suitable tradespeople
- Process payments and prevent fraud
- Send service-related notifications
- Respond to your enquiries and support requests
- Comply with legal obligations
3. Information Sharing
We share your information only as follows:
- Between users: To facilitate connections (e.g., job details shared with interested tradespeople)
- Service providers: Payment processors, verification services, hosting providers
- Legal requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legal, accounting, or fraud prevention purposes even after account deletion.
6. Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us through our contact page.
7. Children's Privacy
GetBuilder is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.
9. Contact Us
For privacy-related enquiries, please contact us at our contact page.
GetBuilder Ltd is the data controller for your personal information.