Trust & Safety
How we keep our community safe and fair for everyone.
At GetBuilder, trust and safety are at the core of everything we do. We've built our platform with multiple layers of protection to ensure both homeowners and tradespeople can connect with confidence.
Tradesperson Verification
Every tradesperson on GetBuilder goes through our verification process:
- Identity verification (KYC): Government ID and address confirmation
- Business verification: Company registration checks where applicable
- Insurance checks: Public liability insurance verification
- Qualification review: Trade certifications and qualifications
Honest Review System
Our review system is designed to be fair and transparent:
- Only verified homeowners who've hired a tradesperson can leave reviews
- Reviews cannot be deleted or hidden by tradespeople
- Tradespeople can respond publicly to feedback
- We investigate suspicious review patterns
Quality Standards
We maintain high quality standards on our platform:
- 4-star minimum rating: Tradespeople must maintain at least a 4-star average
- Consistent poor performance leads to removal from the platform
- We regularly audit profiles for accuracy
- Fake reviews or profiles are immediately removed
Reporting Concerns
If something doesn't seem right, we want to know. You can report:
- Suspicious or fraudulent behaviour
- Harassment or inappropriate conduct
- Poor quality work or disputes
- Inaccurate profile information
- Attempts to work outside the platform
Report concerns through our contact page. We respond to all reports within 1 hour.
Dispute Resolution
If a dispute arises between a homeowner and tradesperson:
- We encourage direct communication first
- Our support team can mediate if needed
- We review all evidence from both parties
- Serious breaches may result in account suspension
Safety Tips
For Homeowners:
- Check reviews and ratings before hiring
- Get written quotes before work begins
- Never pay the full amount upfront
- Keep all communication on the platform
For Tradespeople:
- Verify job details before quoting
- Document work with photos
- Communicate clearly about expectations
- Report suspicious job postings
Your safety matters to us. If you ever feel unsafe or have concerns, please don't hesitate to reach out. We're here to help.